---
title: A user cannot receive emails sent from learningBOX.
description: Try the either ways as follows to deal with the problem:
---

[Skip to content](https://faq.learningbox.online/en/top/a-user-cannot-receive-emails-sent-from-learningbox#main-content)

- [English](https://faq.learningbox.online/en/top/a-user-cannot-receive-emails-sent-from-learningbox)
- [日本語](https://faq.learningbox.online/top/learningboxから送信するメールをユーザーが受信できない場合の対処を教えて-)

English

Show submenu for translations

![learningBOX\_Logo (1).png\]](https://faq.learningbox.online/hs-fs/hubfs/learningBOX_Logo%20(1).png?height=40&name=learningBOX_Logo%20(1).png)

Open main navigation

Close main navigation

- - [English](https://faq.learningbox.online/en/top/a-user-cannot-receive-emails-sent-from-learningbox)
    - [日本語](https://faq.learningbox.online/top/learningboxから送信するメールをユーザーが受信できない場合の対処を教えて-)

  English
  
  Show submenu for translations
- [login](https://lms.quizgenerator.net/?action=login)

[login](https://lms.quizgenerator.net/?action=login)

 Search for FAQ

- There are no suggestions because the search field is empty.

1. [FAQ(English)](https://faq.learningbox.online/en/top?hsLang=en)
2. [learningBOX](https://faq.learningbox.online/en/top/learningbox?hsLang=en)
3. [Mail setting](https://faq.learningbox.online/en/top/learningbox?hsLang=en#mail-setting)

# A user cannot receive emails sent from learningBOX.

Try the either ways as follows to deal with the problem:

1. Check whether the email has been sorted into the recipient's spam mailbox.
2. Check the **[Mail history](https://support.learningbox.online/en/how-to-use/transmission-history/?_gl=1*7ye42o*_gcl_au*MTYzMTEyNTUzMy4xNzI1MzQ5MDg2LjIxMDYyNDQ1MjQuMTcyNzY2OTcxNS4xNzI3NjY5NzE0*_ga*MTc2NTU5MTkzLjE2ODQ5MDc1ODg.*_ga_5Y7FCPPZ9L*MTcyNzc0NDE3MS43MjQuMS4xNzI3NzQ2OTg5LjQzLjAuMA..)** in learningBOX to see if any bounces have occurred. If you are experiencing bounces, check your registered email address.
3. Depending on the recipient's security settings, the recipient may not be able to receive the email. Refer to **[this page](https://learningbox.online/en/2024/04/24/outgoing-messages/?_gl=1*fgku50*_gcl_au*MTYzMTEyNTUzMy4xNzI1MzQ5MDg2LjIxMDYyNDQ1MjQuMTcyNzY2OTcxNS4xNzI3NjY5NzE0*_ga*MTc2NTU5MTkzLjE2ODQ5MDc1ODg.*_ga_5Y7FCPPZ9L*MTcyNzc0NDE3MS43MjQuMS4xNzI3NzQ2OTg5LjQzLjAuMA..)** and ask the recipient to change the settings.

- [learningBOX](https://faq.learningbox.online/en/top/learningbox?hsLang=en#main-content)

    - [login](https://faq.learningbox.online/en/top/learningbox?hsLang=en#login)
    - [Select a course](https://faq.learningbox.online/en/top/learningbox?hsLang=en#select-a-course)
    - [Manage contents](https://faq.learningbox.online/en/top/learningbox?hsLang=en#manage-contents)
    - [Manage members](https://faq.learningbox.online/en/top/learningbox?hsLang=en#manage-members)
    - [Manage scores](https://faq.learningbox.online/en/top/learningbox?hsLang=en#manage-scores)
    - [Mail setting](https://faq.learningbox.online/en/top/learningbox?hsLang=en#mail-setting)
    - [Customize option](https://faq.learningbox.online/en/top/learningbox?hsLang=en#customize-option)
    - [eCommerce](https://faq.learningbox.online/en/top/learningbox?hsLang=en#ecommerce)
    - [Recommended Setups](https://faq.learningbox.online/en/top/learningbox?hsLang=en#recommended-setups)
    - [Others](https://faq.learningbox.online/en/top/learningbox?hsLang=en#others)
- [QuizGenerator](https://faq.learningbox.online/en/top/quizgenerator?hsLang=en#main-content)

    - [Characteristics](https://faq.learningbox.online/en/top/quizgenerator?hsLang=en#characteristics)
    - [Create a quiz-Quiz type](https://faq.learningbox.online/en/top/quizgenerator?hsLang=en#create-a-quiz-quiz-type)
    - [Mode settings](https://faq.learningbox.online/en/top/quizgenerator?hsLang=en#mode-settings)
    - [Create a quiz-option settings](https://faq.learningbox.online/en/top/quizgenerator?hsLang=en#create-a-quiz-option-settings)
    - [Customize](https://faq.learningbox.online/en/top/quizgenerator?hsLang=en#customize)
- [Plans and pricing](https://faq.learningbox.online/en/top/plans-and-pricing?hsLang=en#main-content)

    - [License](https://faq.learningbox.online/en/top/plans-and-pricing?hsLang=en#license)
    - [EC special License](https://faq.learningbox.online/en/top/plans-and-pricing?hsLang=en#ec-special-license)
    - [Sign-up](https://faq.learningbox.online/en/top/plans-and-pricing?hsLang=en#sign-up)
    - [Payment](https://faq.learningbox.online/en/top/plans-and-pricing?hsLang=en#payment)
- [Security](https://faq.learningbox.online/en/top/security?hsLang=en#main-content)

    - [FAQ](https://faq.learningbox.online/en/top/security?hsLang=en#faq)
    - [Whitelist](https://faq.learningbox.online/en/top/security?hsLang=en#whitelist)

[![Chill listening crop-3](https://faq.learningbox.online/hs-fs/hubfs/learningBOX_Logo%20(1)-1.png?width=118&height=40&name=learningBOX_Logo%20(1)-1.png "Chill listening crop-3")](http://learningbox.online)

learningBOX FAQ

Copyright © 2026, learningBOX, Inc.